SERVICE AMBASSADOR, STATE COURT SINGAPORE
OCTOBER 2019 - PRESENT
Presently work as a Service Ambassador provide frontline services. Assist customers (including elderly, dialect-speaking and/or non-English-speaking customers) at waiting areas and provide necessary assistance. Include answering simple enquiries such as location of relevant services and directing them to the appropriate destinations, referring them to relevant staff members, and guiding them through the use of self-help facilities (e.g. payment kiosks, check-in kiosks, or use of IT equipment and e-services). Proactively look out for customers with special needs (e.g. visually-impaired, hearing-impaired), assist or highlight them to the appropriate staff members.
Assist with guided tours in the building.
CUSTOMER CARE OFFICER, TELE-CENTRE CALL CENTRE (CONTRACT)
APRIL 2017 TO NOVEMBER 2017
Handle incoming call enquiries from customers with regards to assigned projects in a professional manner. Manage feedbacks or complaints and resolve issues. Perform follow-up calls diligently to meet the deliverables. Escalate promptly on any requests to respective channels and sources.
CUSTOMER SERVICE AND ADMIN OFFICER, PEOPLE ASSOCIATION (TEMPORARY)
NOVEMBER 2016 TO MARCH 2017
DECEMBER 2017 TO OCTOBER 2019
Answer all enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
ASSISTANT EXECUTIVE (LIBRARY), PARLIAMENT OF SINGAPORE
FEBRUARY 2000 TO OCTOBER 2016
Updating records like statutes, accession of books and uploading content pages of journals to Library Portal and setting up the chamber for Parliament sittings, etc. Responsible for the updating and keeping records of all the fixed assets in the Parliament House, sending returns to other Ministries, putting up purchase orders and other finance duties. Knowledge of the New Financial System (NFS)
CORPORATE SUPPORT OFFICER, SUPREME COURT
DECEMBER 1996 - JANUARY 2000
Preparation of documents for hearings in the Court of Appeal (both criminal and magistrate appeals), writing to solicitors having conduct of the matters about the hearing dates, liaising with prisons for the release of the prisoners on the hearing dates and times.
Professional History
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Personal Profile
GET TO KNOW ME
I possess good knowledge of the internet. My main competencies are administration and customer care.
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Presently work as a Service Ambassador, provide frontline services. Assist customers (including elderly, dialect-speaking and/or non-English-speaking customers) at waiting areas and provide necessary assistance. Include answering simple enquiries such as location of relevant services and directing them to the appropriate destinations, referring them to relevant staff members, and guiding them through the use of self-help facilities (e.g. payment kiosks, check-in kiosks, or use of IT equipment and e-services). Proactively look out for customers with special needs (e.g. visually-impaired, hearing-impaired), assist or highlight them to the appropriate staff members.
Assist with guided tours in the building.
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Before I have been working in the customer service sector at the call centre and the community centre. Mainly handle incoming call enquiries from customers with regards to assigned projects in a professional manner and answer enquiries from residents, actively promote and market courses, facilities and events. I am also able to multi-task.
My previous job scopes are mainly in administration which comprises the preparations of court papers (for the Judges, Registrars and Legal Counsels), finance (fixed assets, purchase orders) and library services (accession of books, updating statutes). My other roles are treasurer in the welfare committee and liaison officer during the Asia International Pacific Association Conference.
I also have the knowledge of storekeeping in my previous employments.
I am a steady and quiet officer. I planned my daily work and carried out the work systematically. I am cautious and detailed in checking financial documents. I am an experienced and reliable officer who can be depended upon to reproduce neat and tidy work.
I have no doubt that I will continue to do well in my second career after my compulsory retirement.
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I like to interact with people and now working in the customer care sector. I get satisfaction helping people and learn to empathise with them.
Professional Outlook
I approach each challenge with the same enthusiasm, desire to learn, and positive attitude you would expect to find in any star of the industry. It is this, combined with my strong skill set and experience, that I think would make me a valuable addition to any company. Be sure to browse through my CV site, so that you get a better idea of what I can offer you.
My Skills & Experience
HELLO THERE! I'M NG CHEOK HEONG.
Thanks for visiting! This is where you’ll find my professional experience and skills, my interests and education. I created this site to showcase the one thing I’m sure of - that there’s no one else like me out there. Browse through all the information I’ve provided here, and contact me directly to learn more.
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Educational Experience
KNOWLEDGE OF IT APPLICATIONS
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BALESTIER HILL TECHNICAL SECONDARY SCHOOL
1969-1971
GCE O with credits in English, Math, Physics and Technical Drawing
SINGAPORE WORKFORCE SKILLS QUALIFICATIONS
2014
Career Readiness Certificate (Supervisory Level)
POLICE LICENSING & REGULATORY DEPARTMENT (PLRD)
Certificate in Security Operations
2015-2019