Listening skills for phone conversations
- Ng Cheok Heong
- Sep 2, 2017
- 1 min read
To improve your telephone communication skills, be sure to master the following tips:
Adopt a Positive Tone. Projecting an enthusiastic, natural, and attentive tone while on the phone can help a customer feel comfortable during a conversation. ...
Clear Enunciation. ...
Be Sincere. ...
Use Their Name. ...
Leave the Customer Satisfied.
Learn more at www.ngcheokheong.com
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